At I Heart Moissanites we understand that waiting for your package can be quite stressful. It is for us too, which is why we use our trusted independent courier for items valued at over $5000 delivering in sydney. Our couriers are experienced, insured and trusted by us to deliver your purchase. Where the total price is less than $5000 or outside of Sydney we use DHL which we cover with extra insurance.
*Delivery to certain parts of Australia from Sydney can take up to 3 Business Days. Please be aware that during public holidays delivery may take longer.
We can only deliver to a physical address because of the nature of items we send. When organizing your delivery we will always confirm with you when you are available so it can be delivered directly to you. We provide you with a direct link to follow your package via email 24 - 48 hours prior to sending.
We are happy to offer international shipping to certain countries. Please check shipping rates at check out for your destination. If you are unable to locate charges for your city or state, please contact us for a quote. Please note due to recent events we cannot guarantee time frames for shipping. We have been made aware that packages are to expect delays so please keep this in mind when placing your order.
If you have any questions or concerns please email - firstname.lastname@example.org or chat to us online.