Custom Design Process
I Heart Moissanites specialise in custom designed Engagement Rings and Jewellery and are proud to offer all our clients this service
We've created 4 simple steps to make the custom design process easy.
Step One - We go through all the details with you regarding your design. You choose all the components including Metals, Diamonds, Moissanites and Size. We then create a quote based on all the details you have provided.
Step Two - If you are happy with your quote, you will be required to pay a 50% Deposit to get started. We then jump right into the design. Our design team will work off your images and ideas to create a sketch. We can provide a live render with all the details including the Gold colour so you can view your design in your choice of White, Yellow or Rose Gold.
Only when you have approved the design and are 100% happy do we start production. We provide one design based on the details you have provided or based off an example image. Our Design team will usually take 48 – 72 Hours depending on the complexity of the design and the number of items.
Step Three - We send you regular updates on the progress of your design and when we can send pictures and videos so you can view the process in stages as we go.
Step Four - When the item is completed, we send you images and video of the finished product before organising and coordinating delivery with you. The item is packed accordingly and sent out with tracking details sent to you via email so you can follow your package. Any remaining balance must be paid and received by us prior to sending out any items.
If you would like a custom design quote please send us any images and ideas you have to - email@example.com and we will reply within 24 hours.
* Please note we cannot provide designs and renders without an order confirmation.
We are happy to alter designs, tweak and make minor changes to ensure you are 100% happy however please be aware we cannot do completely new designs if you change your mind without a fee.
Minor Changes include...
- Different center stone shape or size change.
- Different side or crown Diamond size change.
Major Changes which will require a new Design Fee...
- Change of band (eg from plain band to row of micro pave)
- Change of Crown (eg from plain four claw to Halo)
- Different setting (eg Solitaire to Hidden Halo Diamond Band)
* We try to send regular up dates to advise of progress so please wait for our emails. We can only send images and videos when the ring is complete.
Deposit is non refundable after designs have been approved and we have commenced manufacture. Final payment is due upon completion. If 30 days have lapsed after your order has been completed and we have been unable to communicate with you we reserve the right to resell the item.
Please note during December, January & February please expect an extra week for items to be completed due to the amount of orders we receive. We recommend ordering ahead with plenty of time to avoid disappointment.
Please check our FAQ's Page and our Terms & Conditions regarding custom designs.
Here is a little sample of the process from design to live render...
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