Custom Design Terms & Conditions
Deposit is non refundable after designs have been approved and we have commenced manufacture. Final payment is due upon completion. If 30 days have lapsed after your order has been completed and we have been unable to communicate with you we reserve the right to resell the item.
Once an order is confirmed and a deposit or payment has been made we will begin working on the design. This can take 24 – 72 hours depending on how complicated the item is. Once designs have been sent we need a confirmation on if to proceed or to make alterations to the design. Once a go ahead is given we begin making the item. Delays in getting designs approved will effect the completion time. We need approx. 4 – 5 weeks to complete most custom designs.
If the order is cancelled before the manufacture has begun but after the designs have been completed a $150.00 fee will be retained for design work services.
If the order is cancelled at any point after the design has been confirmed the deposit is non refundable.
Any changes to a design once the design has been confirmed will incur a fee. (Please understand that once we have begun making items we are unable to change designs and sizes – this will incur a fee and add time to production.)
Paying a deposit or payment in full is recognition and agreement with these terms and conditions which can be found on our website as well as on each detailed quote and invoice.